FAQs

1. What is a pre-order?

'Pre-order' is the term used when an item is currently out of stock, but will arrive back in stock within a certain timeframe and is available for pre-purchase. The estimated date of dispatch will be displayed under the description of a pre-order product. We will send you a follow up email after you place your order to remind you that your item is on pre-order and will not be dispatched straight away. On the rare occasion we experience a delay in the delivery of a pre-order style, we will contact you via SMS or email if you are located overseas.

2. How long will it take for my order to arrive?

If you are located within Australia, you should receive your order within 1-2 business days (orders to WA and remote areas usually take 3-5 business days). Most international orders are shipped via DHL Express and will arrive within 2-5 days. Please see our shipping page for more information on these shipping times.

3. Are Tiger Mist sizes standard? What if my body type is in between sizes?

Tiger Mist sizing is standard and more often than not true to size, however some products may vary depending on the label. If you are between sizes, we generally suggest selecting a size up, depending on the style of the garment. Sizing charts are located in the product descriptions and via the footer of the website. Our Customer Care team can always assist you with any sizing and fit queries you might have so please don't hesitate to get in touch with us via phone, email or live chat!

4. How do I find out the materials of a garment?

The materials of each garment are located in the description of each product.

5. Can I cancel or make changes to my order once it has been placed?

Unfortunately not. Once your order has been placed, we are unable to amend or cancel your order. This includes orders for pre-order styles as these items are produced by order.

6. Can I return my item?

You are more than welcome to return any full priced item within 14 or 30 days of receipt. Sale items and items purchased during promotional periods are unable to be returned. For more information on how to return an item or to see our return conditions, head to our Returns Policy page.

7. Do I have to pay for postage if I return my item?

You will have to cover the postage cost to return any garment to us. Exceptions will be granted if Tiger Mist is at fault, for example for any faulty garments or dispatch errors.

8. HOW DO I CONTACT TIGER MIST?

You can contact us with all online enquires via phone, live chat or email and we will endeavour to get back to you within 24-48 hours.

Phone: (03) 8418 0046
Email: customercare@tigermist.com.au