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* We process all orders in $AUD. You will checkout using $AUD at the most current exchange rate provided by XE.com
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Please read through our returns policy below carefully as you are agreeing to this when you make a purchase with us.
LODGE A RETURN
To request a return or exchange, please head to our returns portal by clicking on the button below and follow the prompts.
Please note, if your requested size or colour exchange is not available, you'll be issued with a credit voucher or Afterpay refund for the returned item.
If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, contact us at firstname.lastname@example.org with images of the fault. All claims need to be made within 30 days of receiving your order.
For Australian and US customers, the cost of the returns label will be deducted from your return outcome, whether it be a store credit or an Afterpay refund (Australian Customers only). Please scroll down for further information.
Once you've submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Returns are usually processed within 5 business days of receipt and you'll receive an email detailing your return once this has been done.
All returned orders will be issued with a credit note to the value of the item(s) returned less any shipping costs. Online credit notes are valid for 12 months. We do not offer refunds for change of mind returns (unless paid with Afterpay - Australian customers only). Change of mind includes any reason other than where an item is deemed to have a major fault by our customer care department, including instances where a style didn't suit you or did not fit how you wanted or expected it to. You must submit your return request within 30 days of placing your order.
Please note, if you've requested an exchange and your requested size or colour is not available, you'll be issued with a credit voucher for the returned item.
We do not allow returns or exchanges for the following:
- Products received without authorisation.
- Products purchased during a promotional sale period (more than 30%) or on markdown/final sale
- Underwear, lingerie or swimwear bottoms (including one pieces and sets)
- Products received in a condition other than their original condition
- Products without their tags attached
- Products that appear worn, smell of perfume, deodorant or body odour
- Products that are marked or damaged in any way, that includes fake tan, deodorant and make up
Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order and the cost of shipping will be deducted from your order.
Our returns policy is in accordance with the Australian Consumer Law.
Australian and US customers can print returns labels from the portal, the cost of the label is deducted from your return outcome.
The label is $12.95AUD for Australian customers and $15AUD for US customers.
Rest of world customers need to provide postage at their own cost.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.
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Using Afterpay you can pay for your order over four fortnightly payments. You will be charged absolutely no interest. Your payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.
The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.
If you wish to return an item you are able to do so within 14 days of receiving you order. Upon receipt of your return, your Afterpay payment plan will be cancelled. Please note, refunds are only available for full priced products. Items purchased on sale or during a promotional period are unable to be returned.
Once we receive your return and the refund is processed, it will automatically go to Afterpay and your Afterpay payment plan will be adjusted to reflect the new total order value starting with the last payment and working backwards.
If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.