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COVID-19 Update 

(Updated 25 May 2020)

 

ARE YOU STILL SHIPPING TO MY COUNTRY?

Tiger Mist is running business as usual however due to the current climate, there have been some changes in shipping to particular countries with further delays and/or cancellations. Whilst we endeavour to dispatch your orders within our timeframes, some experiences you may encounter are completely out of our control and are due to new policies being implemented within domestic couriers.

Australia Post is making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. Australia Post is working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.

 

For accurate and updated information, please see: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates

 

We will no longer be shipping to the following countries: 

• Norway

• Austria

 

Updated estimated delivery times: 

New Zealand: 18 - 25 business days

China: 7 - 14 business days

Canada: Seamail 40 - 60 business days

UK: 12 - 20 business days

Ireland: Seamail 25 - 40 business days

Major Europe: Seamail 40 - 60 business days

 

Please keep checking back as we will continue to update this page as soon as we know more. 

 

WHAT PRECAUTIONS ARE TIGER MIST IMPLEMENTING DURING COVID-19?

In light of the ever-evolving Coronavirus (COVID-19) outbreak, we’ve been closely monitoring the advice of the World Health Organisation and Australia’s Chief Medical Officer and reviewing our approach regularly. Our greatest priority at this time is the health and safety of all our team members and you, our valued customers. During this time we have implemented some additional precautionary measures which we’d like to share with you:

• HQ staff members are all working from home

• Our warehouse has implemented split shifts

• Our warehouse is being sanitised thoroughly in between all shifts

• Additional cleaning and sanitising supplies available for all staff members

• No more than one person per four square metres

• Staff temperatures are to be checked prior to coming into work

  

I SENT AN EMAIL TO CUSTOMER CARE BUT I HAVEN'T RECEIVED A REPLY YET?

Our customer care team are working their little butts off to get back to you as soon as possible. With our most recent sale plus the current climate, you may experience delays of up to 5 business days. If you are waiting for a response, we ask that you remain patient and refrain from sending a follow-up email as this will contribute to the backlog and your wait time will be extended.  

 

WHAT IS THE “KEEP CALM PROJECT?”

During this time we felt it was so important to come together as one big family and provide you with the support and positive vibes needed. The “Keep Calm Project” is a way for us to stay connected as a community and promote health and wellbeing. Over the coming days and weeks, our Instagram page will provide you with home workouts, how-to tutorials, recipes, quizzes, movie and book recommendations, questionnaires PLUS so much more! Self-care is how you take your power back! As always, we love hearing from you and want to know how you are spending this time. Head over to our Instagram for our “Keep Calm Project.” Please keep in touch and stay connected. 

 

Sending love and light to our TM family around the world. We hope you are keeping safe and staying positive. We will get through this together. We appreciate your extended patience during this time. 

 

Much love, 

The Tiger Mist Team xx