NEW FOR YOU AND YOUR BFF! SHOP NEW ARRIVALS!
PLUS, UP TO 80% OFF SALE!
BABY, I'M BACK! SHOP BACK IN STOCK
* We process all orders in $AUD. You will checkout using $AUD at the most current exchange rate provided by XE.com
New for you and your BFF! SHOP NEW ARRIVALS!
SAVE UP TO 80% OFF SALE!
Can't wait until payday? Well, you don't have to! Get it now with Afterpay and pay later! Available for AUS customers only.
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(Updated 7 July 2020)
ARE YOU STILL SHIPPING TO MY COUNTRY?
*UPDATE: Tiger Mist is running business as usual, however due to the current climate, we have made some temporary changes to our shipping policy.
Customer service is our number one priority here at Tiger Mist and we understand the postal service delays have been somewhat disappointing for a lot of customers. To get your parcels delivered to you quicker, we have made some changes, we are shifting from postal services to DHL to ensure more visibility into your tracking, faster delivery and reliability. Please see the shipping page for your new shipping options HERE.
Please note: All deliveries to Russia have been temporarily suspended. Any customers attempting to checkout cannot do so until deliveries resume.
For customers that have purchased prior to the 10th of June please see the below information from Australia Post:
Australia Post is making every effort to meet delivery times, however, the changing nature of both airline haul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.
Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.
For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. Australia Post is working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.
For accurate and updated information, please see: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates
Updated estimated delivery times:
New Zealand: 18 - 25 business days
China: 7 - 14 business days
Canada: Seamail 40 - 60 business days
UK: 12 - 20 business days
Ireland: Seamail 25 - 40 business days
Major Europe: Seamail 40 - 60 business days
Please keep checking back as we will continue to update this page as soon as we know more.
WHAT PRECAUTIONS ARE TIGER MIST IMPLEMENTING DURING COVID-19?
In light of the ever-evolving Coronavirus (COVID-19) outbreak, we’ve been closely monitoring the advice of the World Health Organisation and Australia’s Chief Medical Officer and reviewing our approach regularly. Our greatest priority at this time is the health and safety of all our team members and you, our valued customers. During this time we have implemented some additional precautionary measures which we’d like to share with you:
• HQ staff members are all working from home
• Our warehouse has implemented split shifts
• Our warehouse is being sanitised thoroughly in between all shifts
• Additional cleaning and sanitising supplies available for all staff members
• No more than one person per four square metres
• Staff temperatures are to be checked prior to coming into work
I SENT AN EMAIL TO CUSTOMER CARE BUT I HAVEN'T RECEIVED A REPLY YET?
Our customer care team are working their little butts off to get back to you as soon as possible. With our most recent sale plus the current climate, you may experience delays of up to 5 business days. If you are waiting for a response, we ask that you remain patient and refrain from sending a follow-up email as this will contribute to the backlog and your wait time will be extended.
WHAT IS THE “KEEP CALM PROJECT?”
During this time we felt it was so important to come together as one big family and provide you with the support and positive vibes needed. The “Keep Calm Project” is a way for us to stay connected as a community and promote health and wellbeing. Over the coming days and weeks, our Instagram page will provide you with home workouts, how-to tutorials, recipes, quizzes, movie and book recommendations, questionnaires PLUS so much more! Self-care is how you take your power back! As always, we love hearing from you and want to know how you are spending this time. Head over to our Instagram for our “Keep Calm Project.” Please keep in touch and stay connected.
Sending love and light to our TM family around the world. We hope you are keeping safe and staying positive. We will get through this together. We appreciate your extended patience during this time.
The Tiger Mist Team xx
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Using Afterpay you can pay for your order over four fortnightly payments. You will be charged absolutely no interest. Your payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.
The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.
If you wish to return an item you are able to do so within 14 days of receiving you order. Upon receipt of your return, your Afterpay payment plan will be cancelled. Please note, refunds are only available for full priced products. Items purchased on sale or during a promotional period are unable to be returned.
Once we receive your return and the refund is processed, it will automatically go to Afterpay and your Afterpay payment plan will be adjusted to reflect the new total order value starting with the last payment and working backwards.
If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.