0 items
Total: $0.00 AUD

CHECKOUT

* We process all orders in $AUD. You will checkout using $AUD at the most current exchange rate provided by XE.com

You have 0 messages ×

  • FREE EXPRESS SHIPPING ON ALL AUS ORDERS OVER $80 & US OVER $100USD!

    • SIGN UP HERE AND GET $10 OFF YOUR FIRST PURCHASE!

Our story.

From pop culture icons to viral street style, our collections are inspired by all the TM girls around us and in our lives. Designed exclusively in-house by a talented team of designers, our Tiger Mist label delivers an entire wardrobe to every TM girl, regardless of where she lives in the world or what her personal style is. Laidback and relaxed one day to sleek and sexy the next, we know your style changes with your mood, so we make sure we've always got something for you.

Where we come from.

Rewind to 2007 and we were a boutique retail store in Melbourne, Australia, founded by sisters Alana and Stevie Pallister. Fast forward to today, and we're a leading online global fashion destination with a cult social media following, major stockists worldwide, and zero plans to slow down. Follow Alana and Stevie's personal journeys on Instagram here @gypspallister and @steviepallister.

What we're about.

We want every girl who wears Tiger Mist to feel powerful, positive and confident in herself. We know there are many sides to a strong female and that's exactly why we're unpredictable, ever-changing and always ahead of the game. We're right now but we're forward-thinking, we're real life but we dream, and we're always on.

×

TERMS OF USE

Buy any full price item get a further 20% off sale items - 9am 18/4/18 to 9am 19/4/18

Promotion applies on all orders that include a full price item and a permanently reduced sale item. Discount will not apply where a full priced item is removed from a shopping bag. Promotion excludes the purchase of e-vouchers. 20% further discount will apply to the permanently reduced item ie. the 'sale' item. Any other discount or promotion will not apply when this promotion applies, including UNiDAYS codes. Discount will be automatically applied in shopping bag or at checkout. Sale item is final sale and cannot be returned. Full price item can be returned for a credit note.

Buy any 2 items get a 3rd free

Promotion applies on all products excluding e-vouchers. Discount will apply to the item with the lowest value. Promotion will not apply where three items of the same value are attempted to be purchased. Any other discount or promotion will not apply when this promotion applies. Discount will be automatically applied in shopping bag or at checkout. Discounted item cannot be returned for exchange or credit.

Promotional sales of 30% or more

All prices are marked. Sales exclude selected styles, pre-orders and the purchase of e-vouchers. Discount is applied to already reduced sale styles. The use of discount codes is not applicable where a product is part of a sitewide sale. All sales are final. No exchanges or returns on any sale product, so please select carefully. Please note shipping times may vary due to the high volume of orders received during the sale. As mentioned on our shipping page, please allow additional processing time during busy periods. 

UNiDAYS AUS & NZ

At this stage, our UNiDAYS affiliate program extends only to verified Australian and New Zealand students. Discount is only valid online at www.tigermist.com.au. Discount is valid on the purchase of any full priced items and permanently marked down items. Discount excludes I.AM.GIA and pre-order items and cannot be used in conjunction with any other offer including discount codes and promotional sales. Discount excludes delivery charges and the purchase of online gift cards. Transactions are processed in AUD. To create a UNiDAYS account or login to access your discount, click here. 

Communications

When signing up with any of Tiger Mist's membership platforms, you consent to Tiger Mist using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.

General

All contracts and dealings between Tiger Mist Pty Ltd (ACN 164 210 860) and each of its subsidiaries, affiliates, associated companies, related entities, successors/parent company and assigns (‘Tiger Mist’) and any person (‘Customer’) relating to any goods or services (‘Goods’ and ‘Services’) provided and supplied by Tiger Mist to the Customer through the website tigermist.com.au (‘Website’) are subject to the terms and conditions of trade set out below (‘these Terms’).

By using the Website, the Customer agrees to be bound by these Terms, as may be amended by Tiger Mist from time to time.

Variation

Tiger Mist has the right to amend, remove or vary these Terms at any time without notice. It is the Customer’s responsibility to be aware of any changes made to these Terms and by continuing to use and visit the Website the Customer agrees to be governed by these Terms as the case may be from time to time.

Access

Access to the Website is permitted on a temporary basis, and Tiger Mist reserves the right to withdraw or amend the Services without notice. Tiger Mist will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, Tiger Mist may restrict access to some parts or all of the Website without notice.

Privacy Policy

The Customer can access Tiger Mist’s privacy policy here.

Intellectual Property

  • All intellectual property rights in all software and content made available to the Customer on or through the Website remains the property of Tiger Mist.
  • The Customer is authorized to download, view, copy and print any content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way.
  • The Customer is not permitted to copy, reproduce, alter, distribute, publish or use in any manner any content on the Website other than as permitted under these Terms without the written express consent of Tiger Mist. Such consent may be withheld by Tiger Mist at its absolute discretion.
  • The Customer must not remove any copyright or trademark notices from the content found on the Website.
  • Tiger Mist makes no representation or warranty to the Customer of any kind, express or implied that the Goods and Services will not infringe any intellectual property rights of a third party.

Terms of Sale

  • By placing an order for any Goods on the Website (‘Order’) the Customer is offering to purchase the Goods on and subject to these Terms. Each Order the Customer places will be a separate and binding agreement between the Customer and Tiger Mist with respect to the supply of the Goods in accordance with these Terms.
  • All Orders are subject to availability of the Goods and confirmation of the Order price.
  • Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only and are subject to any delays resulting from postal delays or force majeure (see clause 15) for which Tiger Mist will not be responsible.
  • The Customer acknowledges that all Orders through the Website are with respect to goods intended for personal and domestic use only and non-commercial use.
  • In order to contract with Tiger Mist the Customer must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to Tiger Mist.
  • Tiger Mist reserves the right to accept or reject an Order for any reason at any time.
  • When placing an Order the Customer undertakes that all details that are provided to Tiger Mist are true and accurate, that the Customer is an authorized user of the credit or debit card used to place the Order and that there are sufficient funds to cover the cost of the Goods.
  • Tiger Mist reserves the right to hold an order pending credit card verification. Our Customer Care team will contact you requesting a photocopy of the front of your driver's licence and the credit card used to make a purchase. If a response is not received within 48 hours, your order will be canceled and your card refunded. If our merchant bank is not satisfied with the information provided, your order will also be canceled and refunded.

Price

  • The price with respect to any Goods is specified on the Website (‘Price’). The Price is exclusive of any delivery fee (see clause 10).
  • Unless otherwise stated, all Prices quoted are in Australian Dollars and where applicable are exclusive of goods and services tax (‘GST’). Any fees and charges (e.g. delivery fees) imposed by these Terms also exclude GST where applicable.
  • Tiger Mist reserves the right to change or alter the Prices of Goods on the Website without notice to the Customer, unless the Customer has submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing.
  • In paying or attempting to pay for the Goods, the Customer agrees that the Customer has not engaged in any fraudulent conduct or contravened any law.
  • Tiger Mist will issue the Customer with a tax invoice once payment in respect of the Order has been processed.

Cancellation, Refund & Exchange Policy

  • Unless provided for under these Terms, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated delivery address in accordance with these Terms. Therefore, the Customer should carefully check that its Order is accurate before the Customer submits it to Tiger Mist. The Customer will, however, be able to return Goods in accordance with Tiger Mist’s returns policy.
  • Tiger Mist may accept returns within 14 days for Australian customers and 30 days for international customers from the date of delivery. Goods must be unwashed, unworn and in their original purchase condition with original tags still attached with no signs of being removed and re-attached.
  • Goods for return must be posted at the Customer’s expense.
  • The Customer must include their order confirmation email & completed returns form within their return parcel.
  • Any Goods which Tiger Mist has elected to accept for either return shall be returned at the Customer’s expense. The Customer will not be refunded for the original postage cost unless the garment was faulty, or there was a dispatch error by Tiger Mist.
  • Due to health reasons, makeup, swimwear, intimates, hair accessories and jewellery cannot be returned unless deemed faulty or wrongly described as defined under the Australian Consumer Law.
  • Upon accepting the goods, Tiger Mist will issue the customer with an online credit note or cancellation of the Customer's Afterpay payment plan (if payment method was Afterpay).
  • Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note. 

Damaged & Faulty Goods

  • All Goods are thoroughly inspected to ensure they are in a sellable condition prior to being sent to the Customer. All Goods come with guarantees that comply with Australian Consumer Law.
  • If the Customer discovers that a Good is faulty or damaged, the Customer must notify Tiger Mist within 14 days of purchase or within a reasonable timeframe thereafter either by contacting Tiger Mist via the process outlined on the Returns page online.
  • If Tiger Mist inspects the Goods and confirms that there is a fault, the Customer will be entitled to either a repair or replacement (for a minor fault) or a refund, repair or replacement (a major fault). The Australian Consumer Law Guarantees outline the difference between the two. See here for more information.
  • Tiger Mist will cover the packaging and postage costs associated with the Customer returning a faulty or damaged Good.
  • Customers are liable for any delivery costs if the Good is found not to be faulty.


Delivery

  • Any period or date for delivery of Goods stated by Tiger Mist is intended as an estimate only and is not a contractual commitment. Tiger Mist will use its best endeavours to meet any estimate delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.
  • Tiger Mist reserves the right to amend delivery methods without notice.


Delivery - Australia

  • All deliveries of Goods purchased by the Customer will be made by registered courier (Star Track) and are delivered with authority to leave (‘ATL’) without requiring a signature when no one is in attendance at the delivery address.
  • If the Customer believes their nominated delivery address will be unattended at the time of delivery, Tiger Mist suggests nominating an address that the Customer knows will be attended during regular business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by Star Track) or a card will be left with details as to where the Customer can collect the Goods. At this time the Goods will be deemed delivered (‘Successful Delivery’).
  • Tiger Mist will not be held responsible for any occurrence that may happen following the Delivery of a Good, including theft or damage if a Good is delivered to an unattended address. All risk in the Goods will remain with the Customer upon Delivery and Tiger Mist will not offer a replacement Good or refund a Customer for any lost or damaged Goods.
  • Tiger Mist will use reasonable endeavours to dispatch all Orders received on the next business day. Estimated delivery time depends on the Customer’s location. Shipping times on the shipping information page are to be taken as an estimate only.
  • Delivery of Orders placed on a weekend or public holiday will not be processed until the following 1-2 business days.
  • Tiger Mist does not deliver Orders to Post Office boxes or Parcel Lockers.


Delivery - International

  • International deliveries will be made by DHL Express or Registered Post or Pack & Track (via Australia Post).
  • Estimated delivery time for international orders varies depending on location. 
  • In the event the Customer does not receive their Order within 15 business days of placement, the Customer should contact Tiger Mist.
  • International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient. Tiger Mist has no control over the import fee charged and will not be responsible for the payment of any duties or taxes.
  • In accordance with Australian export regulations, customs require Tiger Mist to declare the exact value of the Order on the satchel, and it is the sole discretion of the custom agents to release the package.
  • Where taxes and duties are refused to be paid by a Customer and a parcel is returned to Tiger Mist, the Order will be refunded (less any shipping costs paid) if a successful delivery is made to Tiger Mist and the customer will be blocked from placing any subsequent orders on the Tiger Mist website.


Pre-Order Items

A Pre-Order is the term used when a Good is currently unavailable for immediate shipment and is in production to be shipped at a later date. The estimated date of delivery is displayed on the product page and the product is clearly marked as a pre-order online. Pre-Order items that are not able to be cancelled once placed.


Limitation of Liability & Indemnity

  • The Australian Consumer Law guarantees certain conditions, warranties and undertakings, and gives the Customer other legal rights, in relation to the quality and fitness for purpose of consumer goods sold in Australia. These guarantees cannot be modified nor excluded by any contract. Nothing in these Terms purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law and other laws which cannot be modified or excluded. Except as expressly set out in these Terms and the Australian Consumer Law, Tiger Mist makes no warranties or other representations in relation to the supply of Goods. Tiger Mist’s liability in respect of these warranties, representations, undertakings and guarantees is limited to the fullest extent permitted by law.
  • The Customer agrees to use the Website at their own risk. The Customer agrees to indemnify Tiger Mist, its affiliates, officers or directors from any third party claims, liability, damages and/or costs arising from the Customer’s use of the Website or breach of these Terms, including damages caused by virus or any incorrectness or incompleteness of the information on the Website or the supply or use of the Goods.
  • Tiger Mist does not accept responsibility for any loss or other detriment arising by reason of any theft, loss or damage to, or otherwise concerning any property belonging to the Customer.
  • Further to clause 3, the Customer accepts upon Delivery all risk for loss or damage to the Goods whether caused by the Customer or not, and the Customer indemnifies Tiger Mist against all claims, demands, suits and actions for loss or damage caused by or arising from the handling, transport, storage, display, installation, neglect or use of the Goods after the Customer has taken possession of the Goods. Risk in the Goods will remain with the Customer at all times unless Tiger Mist retakes possession of the Goods in accordance with clause 9.


Linking To This Website

  • The Website may provide links to websites and access to content from third parties, including users and affiliates of Tiger Mist.
  • The Customer agrees that Tiger Mist is not responsible for the availability of, and content provided on, third party websites. The Customer should refer to the policies posted by other websites regarding privacy and other topics before they use them.
  • To the fullest extent permitted by law in no way will Tiger Mist, its officers, agents and employees be held liable for any remedy at law or in equity for any loss or damage incurred from dealing with any third party.


Waiver

  • The failure of a party at any time to require any performance by another party of a provision of these Terms shall not affect in any way the full right of the waiving party to require that performance subsequently.
  • The waiver by any party of a breach of a provision shall not be deemed a waiver of all or part of that provision or any other provision or of the right of that party to avail itself of its rights subsequently.
  • Any waiver of a breach of these Terms shall be in writing signed by the party granting the waiver, and shall be effective only to the extent specifically set out in that waiver.


Force Majeure

If the performance of Tiger Mist’s obligations under these Terms is prevented, restricted or affected by a force majeure including strike, lock out, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of Tiger Mist, Tiger Mist will not be liable for any loss or damage suffered by the Customer or any other person and Tiger Mist will give the Customer written notice if the force majeure event has continued unabated for 30 days.

Governing Law & Jurisdiction

These Terms contained herein shall be governed by the laws of Victoria, Australia and the Customer submits to the exclusive jurisdiction of the Courts of Victoria to hear disputes arising under or in connection with these Terms and courts entitled to hear appeals from those courts.


Severability

  • The parties agree that all the provisions of these Terms are reasonable in all the circumstances and that each provision is and shall be deemed to be severable and independent.
  • The parties agree that if part or all of any one or more provisions are judged invalid or unenforceable in all the circumstances, that portion shall be deemed to be deleted and shall not affect the validity or enforceability of the remaining provisions.


Entire Agreement

These Terms constitute the entire agreement between the parties as to its subject matter and supersedes and cancels all prior agreements, understandings and negotiations in connection with it and may only be altered in writing signed by all parties.

×

PRIVACY

Tiger Mist is committed to protecting the privacy of any information provided by its Customers and will take all reasonable precautions to protect personally identifiable information from loss, misuse or unauthorised access.

In dealing with a Customer’s personal information, Tiger Mist will fulfil all obligations under the Privacy Act 1988 (Cth) and the National Privacy Principles.

In order to process a Customer’s Order, Tiger Mist requires information such as the Customer’s name, email address, contact number, delivery address and payment details.

Tiger Mist will not sell the Customer’s personal information to any third party.

Tiger Mist will not disclose the Customer’s details to any third parties without the Customer’s consent except in the following circumstances:

  • For delivery purposes; and
  • If necessary to comply with applicable laws, investigations, or legal proceedings where Tiger Mist is obliged to disclose the Customer information.

For transaction security for credit card payments, Tiger Mist uses Shopify Plus certified partner Stripe. No human intervention is required to complete this credit card transaction and credit card details are discarded once processed at point of purchase.

Tiger Mist uses browser cookies to recognise the Customer on the Customer’s return visit and to measure website traffic. The Customer can disable this feature on their browser.

Tiger Mist does not currently require its Customers to register in order to access Tiger Mist’s website, but reserves the right to do so in the future. Should Tiger Mist implement a registration process, Tiger Mist will commit to comply with any privacy legislation applicable at the time in respect of the Customer’s user information.

From time to time it may be necessary for Tiger Mist to revise its privacy policy. Tiger Mist reserves the right to change its privacy policy at any time without prior notice. Tiger Mist will notify the Customer of any significant changes by posting an updated version of the policy on the Website.

By using the Tiger Mist website the Customer is consenting to the collection of information by www.tigermist.com.au in accordance with this Privacy Policy.

COMMUNICATIONS

To contact Tiger Mist at any point in time, you can email info@tigermist.com.au or call (03) 8418 0046 between 8am and 5pm AEDT. For all physical mail, our mailing address is 19 Latitude Boulevard Thomastown 3074 Victoria, Australia.

When signing up or purchasing with any of Tiger’s membership platforms, you consent to Tiger Mist using your personal information, such as your email address, phone number, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time by clicking the 'unsubscribe' link or SMS 'STOP' to opt-out. Our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth) and the Australian Privacy Principles and Privacy Amendment (Enhancing Privacy Protection) Act 2012.

×

Pay fortnightly and receive your order now!

Using Afterpay you can pay for your order over four fortnightly payments. You will be charged absolutely no interest. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.

  • More time to pay Afterpay allows you to pay for your order fortnightly
  • No wait Your order will be shipped instantly, just like a normal order
  • Spend up to $500 You can use Afterpay for all orders up to $500
  • No catch Absolutely no interest
You simply need:
  • A debit card or credit card
  • To be over 18 years of age
  • To live in Australia
To use this service simply:
  • Add your items to your shopping bag, and checkout as normal. Valid for amounts up to $500 with a debit card or $800 with a credit card.
  • On the checkout page select Afterpay as your payment method.
  • Enter your details with Afterpay and you're done.

The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.

If you wish to return an item you are able to do so within 14 (domestic) or 30 (international) days of receiving you order. Upon receipt of your return, your Afterpay payment plan will be cancelled. Please note, refunds are only available for full priced products. Items purchased on sale or during a promotional period are unable to be returned.

If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.

×


SHIPPING

Region:
SPEND COST DELIVERY TIME TYPE OF SERVICE
Over AUD$80 Free 1-3 Business days* Star Track Express
Under AUD$80 AUD$8.95 1-3 Business days* Star Track Express
SPEND COST DELIVERY TIME TYPE OF SERVICE
Over USD$100^ Free^ 2-3 Business days* DHL Express
Under USD$100^ USD$10^ 2-3 Business days* DHL Express
SPEND COST DELIVERY TIME TYPE OF SERVICE
Over USD$100^ Free^ 10-20 Business days* Aus Post standard
Under USD$100^ USD$10^
10-20 Business days*		 Aus Post standard
SPEND COST DELIVERY TIME TYPE OF SERVICE
Over AUD$80 Free
3-10 Business days*		 Aus Post standard
Under AUD$80 AUD$8.95
3-10 Business days*		 Aus Post standard
SPEND COST DELIVERY TIME TYPE OF SERVICE
Over AUD$150 Free
10-20 Businessdays*		 Aus Post standard
Under AUD$150 AUD$15
10-20 
Business days*		 Aus Post standard
SPEND COST DELIVERY TIME TYPE OF SERVICE
Any AUD$25
10-20 Business days*		 Aus Post standard
COUNTRY SPEND COST DELIVERY TIME TYPE OF SERVICE
Australia Over AUD$80
Under AUD$80		 Free
AUD$8.95		 1-3
Business days*
1-3 
Business days*		 Star Track Express
Star Track Express
USA Over USD$100^
Under USD$100^		 Free^
USD$10^		 2-3
Business days*
2-3
Business days*		 DHL Express
DHL Express
Canada Over USD$100^
Under USD$100^ 		Free^
USD$10^
10-20 
Business days*
10-20 
Business days*		 Aus Post standard
Aus Post standard
New Zealand Over AUD$80
Under AUD$80		 Free
AUD$8.95		 3-10
Business days*
3-10
Business days*		 Aus Post standard
Aus Post standard
UK & Europe Over AUD$150
Under AUD$150		 Free
AUD$15
10-20
Business days*
10-20
Business days*		 Aus Post standard
Aus Post standard
Asia & ROW Any AUD$25
10-20
Business days*		 Aus Post standard





 

*Delivery times are estimates only and can vary depending on your location and distance from the CBD. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control.

We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded. 

*Shipping times are to be used as a guide only and will vary based on your location, distance from the CBD and busy sale periods. We are not responsible for delays incurred by our credit card verification process, incorrectly provided addresses, external factors impacting our shipping couriers or any other circumstances beyond our control. 

**Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order will be processed in AUD and the conversion rate will be decided by your bank. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction. 

SHIPPING TIMES - PRE-CHRISTMAS

If you are located in a major Australian city (Melbourne, Sydney, Adelaide, Canberra, Brisbane), we recommend placing your order by December 19th 2017 to ensure it is received before Christmas to the best of our courier's ability. For shipping to WA, NT, TAS, non-metro/regional areas, and international shipping to the US we recommend ordering by Sunday 17 December.

For all other international shipping, shipping times will vary based on your local postal service and we recommend placing your order as early as possible. Please note, these dates are NOT guarantees and are to be used as a guide only. Shipping estimates are based on dates provided to us by shipping couriers, however delivery timeframes can be impacted by volume and delivery location. We are not responsible for parcels that are not delivered before Christmas.

SHIPPING TIMES - REGULAR

We make every effort to ensure all orders received are shipped the following business day, except during busy sale periods when orders can additional days to be processed before they are shipped. Orders placed on a weekend or a public holiday will be processed the next business day. 

CHANGES TO ORDERS/CANCELLING PRE-ORDERS

Please carefully check your billing and shipping information before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are shipped. We are also not able to cancel any orders for pre-order styles as these orders are sent to our suppliers immediately after your order is placed.

SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed. 


DELIVERY – AUSTRALIA

All orders are sent express via StarTrack Express using an Authority To Leave (Without Signature) service. We strongly recommend providing a business address to guarantee the safe delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier will leave your parcel in a secure location on your property. Unfortunately, we cannot be held responsible for lost or stolen parcels.

If you have a question regarding your delivery or re-delivery, we'd suggest getting in touch with StarTrack directly so that they can act quickly for you. If they're unable to assist you, feel free to get in touch with us via our Contact Us page.

DELIVERY – USA

All orders are sent express via DHL Express using a signature service. If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. If you have a question regarding your delivery or re-delivery, we'd suggest getting in touch with your local DHL office directly so that they can act quickly for you. If they're unable to assist you, feel free to get in touch with us. 

DELIVERY – ALL OTHER INTERNATIONAL LOCATIONS

All orders will be shipped via Australia Post’s International shipping services. If delivery is attempted when no one is home, your parcel will be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please allow a few days for tracking information to become visible once you receive your shipping information. 

Please note, we do not ship to selected countries. You will be notified at checkout before your order is processed.

INTERNATIONAL TAXES & DUTIES

Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility and you should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or giving them a call for more information. 

CUSTOMS HOLDS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf. 

 

×

RETURNS

Please note, we do not issue refunds unless you placed your order using Afterpay (Australian customers only). We are also unable to facilitate exchange requests (size or style). You will be issued with a credit note when your return is processed and you'll be able to place another order online with us for another size or style.

If you change your mind for any reason on any full priced item you've purchased from us, we will issue you with a credit note for the value of the item(s) you are returning. Change of mind includes instances where a style didn't suit you, did not fit you how you wanted or expected it to, and any reason other than where our returns team assess an item as faulty. 

Please shop carefully as we do not accept returns for the following:

  • Sale items 
  • Items purchased during a promotional sale of 30% off or more
  • Intimates/lingerie
  • Swimwear
  • Hair accessories/hats
  • Jewellery
  • Makeup

If the item you are returning is not any of the above, your return will only be accepted if:

  • You have contacted us for a Returns Authorisation Number (RA) for your order and we have provided you with this, along with a returns form (see below for return instructions); 
  • Your return is received by us within 14 days of delivery (Australian customers) or 30 days (international customers) with your returns form and RA# included in the parcel - proof of shipment within this timeframe is also fine;
  • The returned item is in its original sellable condition ie. it is unworn, unwashed, unmarked and has all tags attached; and
  • The item does not have any fake tan, makeup or deodorant marks on it, even if only tried on.

HOW TO RETURN AN ITEM

To return an item to us, head to the Contact Us link on our Contact page and select 'Return' as your reason for enquiry. This will ensure your request is expedited to our returns team. Please include your order number and the item you wish to return. Our returns team will then provide you with an RA# and returns form with details on how to return your item to us.

Our returns team require an RA# and returns form to accept returns. If parcels are received without an RA#, your return will not be processed.

PRE-PRINT YOUR SHIPPING LABEL - AUSTRALIA ONLY

If you'd like to print and pay for your return label online rather than going into a post office, you can use the link below. You can select whether you'd like your return sent via regular or express post. Australia Post charges a flat rate of AUD$12 for regular returns and $15 for express. To pre-pay for your return label, all you need to do is follow the prompts online, turn your shipping satchel inside out (or pick up a new one), attach your return label securely to the front of the parcel and drop it into a yellow (if express) or red (if standard) post box. Please note, if you select an express service and do not put your return into a yellow express post box, it will be sent via regular mail. If you don't have a printer at home, there's an option to pick up your label at your local post office. Don't forget to keep a copy of your tracking number just in case.

https://returns.auspost.com.au/tiger-mist

For more information on how to pre-pay and print your return label, see Australia's Post's information page here: https://auspost.com.au/sending/returns.

PROCESSING YOUR RETURN 

We aim to process all return requests within 2 business days of delivery to our warehouse. Once processed, you will be issued with a credit note via email to the email address used to place the order, and your credit note will be valid for 12 months from the date of issue. If you placed your order using Afterpay, your Afterpay payment plan will be canceled. If you have paid anything, this amount will also be refunded. Please note, we are unable to reimburse any shipping costs for returns. 

AFTERPAY RETURNS (AUSTRALIAN CUSTOMERS)

If you purchased using our buy now pay later service with Afterpay, you are welcome to return any full priced item within 14 days of delivery for a full refund of any amounts paid to date. All remaining debits will also be canceled. If you have any queries regarding your Afterpay payments or account, please don't hesitate to contact Afterpay on 1300 100 729 or at info@afterpay.com.au. Please note, Afterpay orders are subject to the same non-returnable conditions mentioned above.

 

FAULTY ITEMS

If you believe an item you've purchased from us is faulty, head to our Contact Us page and select 'return' from the drop-down subject menu and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome. 

IN-STORE RETURNS (EASTLAND, MELBOURNE)

If you purchased from our Eastland store, you will need to return your item to the store. Online returns cannot be returned or posted to our store.

EXTENDED RETURN PERIOD - CHRISTMAS

Any purchase made from 1 Dec to 22 Dec for the purpose of giving as a gift at Christmas are able to be returned up until 31 January the following year.

×

Our story.

From pop culture icons to viral street style, our collections are inspired by all the TM girls around us and in our lives. Designed exclusively in-house by a talented team of designers, our Tiger Mist label delivers an entire wardrobe to every TM girl, regardless of where she lives in the world or what her personal style is. Laidback and relaxed one day to sleek and sexy the next, we know your style changes with your mood, so we make sure we've always got something for you.

Where we come from.

Rewind to 2007 and we were a boutique retail store in Melbourne, Australia, founded by sisters Alana and Stevie Pallister. Fast forward to today, and we're a leading online global fashion destination with a cult social media following, major stockists worldwide, and zero plans to slow down. Follow Alana and Stevie's personal journeys on Instagram here @gypspallister and @steviepallister.

What we're about.

We want every girl who wears Tiger Mist to feel powerful, positive and confident in herself. We know there are many sides to a strong female and that's exactly why we're unpredictable, ever-changing and always ahead of the game. We're right now but we're forward-thinking, we're real life but we dream, and we're always on.

×

CAREERS

We're hiring!

We currently have an amazing opportunity available within our Product & Design Team!

Production/Wholesale Coordinator

Based in our Head Office in Melbourne, the main focus of your role is to ensure that our factories have all the relevant information they require to produce and deliver stock as required, for both retail and wholesale. This will include problem-solving and negotiating with suppliers. You will have strong relationship management skills, excellent communication skills and be comfortable working to tight deadlines. You will be liaising with our factories regularly and will work closely with the design and wholesale teams to ensure our product range is consistently of world class standard. You will also have a minimum of 2 years' experience working with apparel in a similar role, ideally across both production and wholesale.

We are looking for a fashion-savvy individual who is passionate about our Tiger Mist brand. If this sounds like you, we want to hear from you.

Please email your cover letter and CV to applications@tigermist.com.au and our lovely HR Manager will be in touch if you're suited to the role you've applied for. Please note, only successful applicants will be contacted.