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From pop culture icons to viral street style, our collections are inspired by all the TM girls around us and in our lives. Designed exclusively in-house by a talented team of designers, our Tiger Mist label delivers an entire wardrobe to every TM girl, regardless of where she lives in the world or what her personal style is. Laidback and relaxed one day to sleek and sexy the next, we know your style changes with your mood, so we make sure we've always got something for you.
Rewind to 2007 and we were a boutique retail store in Melbourne, Australia, founded by sisters Alana and Stevie Pallister. Fast forward to today, and we're a leading online global fashion destination with a cult social media following, major stockists worldwide, and zero plans to slow down. Follow Alana and Stevie's personal journeys on Instagram here @gypspallister and @steviepallister.
We want every girl who wears Tiger Mist to feel powerful, positive and confident in herself. We know there are many sides to a strong female and that's exactly why we're unpredictable, ever-changing and always ahead of the game. We're right now but we're forward-thinking, we're real life but we dream, and we're always on.
Create a new account on our new site today for faster checkout next time you shop!
Create a new account on our new site today for faster checkout next time you shop!
Promotion applies on all orders that include a full price item and a permanently reduced sale item. Discount will not apply where a full priced item is removed from a shopping bag. Promotion excludes the purchase of e-vouchers. 20% further discount will apply to the permanently reduced item ie. the 'sale' item. Any other discount or promotion will not apply when this promotion applies, including UNiDAYS codes. Discount will be automatically applied in shopping bag or at checkout. Sale item is final sale and cannot be returned. Full price item can be returned for a credit note.
Promotion applies on all products excluding e-vouchers. Discount will apply to the item with the lowest value. Promotion will not apply where three items of the same value are attempted to be purchased. Any other discount or promotion will not apply when this promotion applies. Discount will be automatically applied in shopping bag or at checkout. Discounted item cannot be returned for exchange or credit.
All prices are marked. Sales exclude selected styles, pre-orders and the purchase of e-vouchers. Discount is applied to already reduced sale styles. The use of discount codes is not applicable where a product is part of a sitewide sale. All sales are final. No exchanges or returns on any sale product, so please select carefully. Please note shipping times may vary due to the high volume of orders received during the sale. As mentioned on our shipping page, please allow additional processing time during busy periods.
At this stage, our UNiDAYS affiliate program extends only to verified Australian and New Zealand students. Discount is only valid online at www.tigermist.com.au. Discount is valid on the purchase of any full priced items and permanently marked down items. Discount excludes I.AM.GIA and pre-order items and cannot be used in conjunction with any other offer including discount codes and promotional sales. Discount excludes delivery charges and the purchase of online gift cards. Transactions are processed in AUD. To create a UNiDAYS account or login to access your discount, click here.
When signing up with any of Tiger Mist's membership platforms, you consent to Tiger Mist using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.
All contracts and dealings between Tiger Mist Pty Ltd (ACN 164 210 860) and each of its subsidiaries, affiliates, associated companies, related entities, successors/parent company and assigns (‘Tiger Mist’) and any person (‘Customer’) relating to any goods or services (‘Goods’ and ‘Services’) provided and supplied by Tiger Mist to the Customer through the website tigermist.com.au (‘Website’) are subject to the terms and conditions of trade set out below (‘these Terms’).
By using the Website, the Customer agrees to be bound by these Terms, as may be amended by Tiger Mist from time to time.
Tiger Mist has the right to amend, remove or vary these Terms at any time without notice. It is the Customer’s responsibility to be aware of any changes made to these Terms and by continuing to use and visit the Website the Customer agrees to be governed by these Terms as the case may be from time to time.
Access to the Website is permitted on a temporary basis, and Tiger Mist reserves the right to withdraw or amend the Services without notice. Tiger Mist will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, Tiger Mist may restrict access to some parts or all of the Website without notice.
The Customer can access Tiger Mist’s privacy policy here.
A Pre-Order is the term used when a Good is currently unavailable for immediate shipment and is in production to be shipped at a later date. The estimated date of delivery is displayed on the product page and the product is clearly marked as a pre-order online. Pre-Order items that are not able to be cancelled once placed.
If the performance of Tiger Mist’s obligations under these Terms is prevented, restricted or affected by a force majeure including strike, lock out, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of Tiger Mist, Tiger Mist will not be liable for any loss or damage suffered by the Customer or any other person and Tiger Mist will give the Customer written notice if the force majeure event has continued unabated for 30 days.
These Terms contained herein shall be governed by the laws of Victoria, Australia and the Customer submits to the exclusive jurisdiction of the Courts of Victoria to hear disputes arising under or in connection with these Terms and courts entitled to hear appeals from those courts.
These Terms constitute the entire agreement between the parties as to its subject matter and supersedes and cancels all prior agreements, understandings and negotiations in connection with it and may only be altered in writing signed by all parties.
Tiger Mist is committed to protecting the privacy of any information provided by its Customers and will take all reasonable precautions to protect personally identifiable information from loss, misuse or unauthorised access.
In dealing with a Customer’s personal information, Tiger Mist will fulfil all obligations under the Privacy Act 1988 (Cth) and the National Privacy Principles.
In order to process a Customer’s Order, Tiger Mist requires information such as the Customer’s name, email address, contact number, delivery address and payment details.
Tiger Mist will not sell the Customer’s personal information to any third party.
Tiger Mist will not disclose the Customer’s details to any third parties without the Customer’s consent except in the following circumstances:
For transaction security for credit card payments, Tiger Mist uses Shopify Plus certified partner Stripe. No human intervention is required to complete this credit card transaction and credit card details are discarded once processed at point of purchase.
Tiger Mist uses browser cookies to recognise the Customer on the Customer’s return visit and to measure website traffic. The Customer can disable this feature on their browser.
Tiger Mist does not currently require its Customers to register in order to access Tiger Mist’s website, but reserves the right to do so in the future. Should Tiger Mist implement a registration process, Tiger Mist will commit to comply with any privacy legislation applicable at the time in respect of the Customer’s user information.
From time to time it may be necessary for Tiger Mist to revise its privacy policy. Tiger Mist reserves the right to change its privacy policy at any time without prior notice. Tiger Mist will notify the Customer of any significant changes by posting an updated version of the policy on the Website.
By using the Tiger Mist website the Customer is consenting to the collection of information by www.tigermist.com.au in accordance with this Privacy Policy.
COMMUNICATIONS
To contact Tiger Mist at any point in time, you can email info@tigermist.com.au or call (03) 8418 0046 between 8am and 5pm AEDT. For all physical mail, our mailing address is 19 Latitude Boulevard Thomastown 3074 Victoria, Australia.
When signing up or purchasing with any of Tiger’s membership platforms, you consent to Tiger Mist using your personal information, such as your email address, phone number, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time by clicking the 'unsubscribe' link or SMS 'STOP' to opt-out. Our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth) and the Australian Privacy Principles and Privacy Amendment (Enhancing Privacy Protection) Act 2012.
Using Afterpay you can pay for your order over four fortnightly payments. You will be charged absolutely no interest. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.
The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.
If you wish to return an item you are able to do so within 14 (domestic) or 30 (international) days of receiving you order. Upon receipt of your return, your Afterpay payment plan will be cancelled. Please note, refunds are only available for full priced products. Items purchased on sale or during a promotional period are unable to be returned.
If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.
SPEND | COST | DELIVERY TIME | TYPE OF SERVICE |
---|---|---|---|
Over AUD$80 | Free | 1-3 Business days* | Star Track Express |
Under AUD$80 | AUD$8.95 | 1-3 Business days* | Star Track Express |
SPEND | COST | DELIVERY TIME | TYPE OF SERVICE |
---|---|---|---|
Over USD$100^ | Free^ | 2-3 Business days* | DHL Express |
Under USD$100^ | USD$10^ | 2-3 Business days* | DHL Express |
SPEND | COST | DELIVERY TIME | TYPE OF SERVICE |
---|---|---|---|
Over USD$100^ | Free^ | 10-20 Business days* | Aus Post standard |
Under USD$100^ | USD$10^ | 10-20 Business days* | Aus Post standard |
SPEND | COST | DELIVERY TIME | TYPE OF SERVICE |
---|---|---|---|
Over AUD$80 | Free | 3-10 Business days* | Aus Post standard |
Under AUD$80 | AUD$8.95 | 3-10 Business days* | Aus Post standard |
SPEND | COST | DELIVERY TIME | TYPE OF SERVICE |
---|---|---|---|
Over AUD$150 | Free | 10-20 Businessdays* | Aus Post standard |
Under AUD$150 | AUD$15 | 10-20 Business days* | Aus Post standard |
SPEND | COST | DELIVERY TIME | TYPE OF SERVICE |
---|---|---|---|
Any | AUD$25 | 10-20 Business days* | Aus Post standard |
COUNTRY | SPEND | COST | DELIVERY TIME | TYPE OF SERVICE |
---|---|---|---|---|
Australia | Over AUD$80 Under AUD$80 |
Free AUD$8.95 |
1-3
Business days* 1-3 Business days* |
Star Track Express Star Track Express |
USA | Over USD$100^ Under USD$100^ |
Free^ USD$10^ |
2-3
Business days* 2-3 Business days* |
DHL Express DHL Express |
Canada |
Over USD$100^ Under USD$100^ |
Free^ USD$10^ |
10-20
Business days* 10-20 Business days* |
Aus Post standard Aus Post standard |
New Zealand | Over AUD$80 Under AUD$80 |
Free AUD$8.95 |
3-10
Business days* 3-10 Business days* |
Aus Post standard Aus Post standard |
UK & Europe | Over AUD$150 Under AUD$150 |
Free AUD$15 |
10-20
Business days* 10-20 Business days* |
Aus Post standard Aus Post standard |
Asia & ROW | Any | AUD$25 | 10-20 Business days* | Aus Post standard |
*Delivery times are estimates only and can vary depending on your location and distance from the CBD. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control.
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded.
*Shipping times are to be used as a guide only and will vary based on your location, distance from the CBD and busy sale periods. We are not responsible for delays incurred by our credit card verification process, incorrectly provided addresses, external factors impacting our shipping couriers or any other circumstances beyond our control.
**Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order will be processed in AUD and the conversion rate will be decided by your bank. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
SHIPPING TIMES - PRE-CHRISTMAS
If you are located in a major Australian city (Melbourne, Sydney, Adelaide, Canberra, Brisbane), we recommend placing your order by December 19th 2017 to ensure it is received before Christmas to the best of our courier's ability. For shipping to WA, NT, TAS, non-metro/regional areas, and international shipping to the US we recommend ordering by Sunday 17 December.
For all other international shipping, shipping times will vary based on your local postal service and we recommend placing your order as early as possible. Please note, these dates are NOT guarantees and are to be used as a guide only. Shipping estimates are based on dates provided to us by shipping couriers, however delivery timeframes can be impacted by volume and delivery location. We are not responsible for parcels that are not delivered before Christmas.
SHIPPING TIMES - REGULAR
We make every effort to ensure all orders received are shipped the following business day, except during busy sale periods when orders can additional days to be processed before they are shipped. Orders placed on a weekend or a public holiday will be processed the next business day.
CHANGES TO ORDERS/CANCELLING PRE-ORDERS
Please carefully check your billing and shipping information before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are shipped. We are also not able to cancel any orders for pre-order styles as these orders are sent to our suppliers immediately after your order is placed.
SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed.
DELIVERY – AUSTRALIA
All orders are sent express via StarTrack Express using an Authority To Leave (Without Signature) service. We strongly recommend providing a business address to guarantee the safe delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier will leave your parcel in a secure location on your property. Unfortunately, we cannot be held responsible for lost or stolen parcels.
If you have a question regarding your delivery or re-delivery, we'd suggest getting in touch with StarTrack directly so that they can act quickly for you. If they're unable to assist you, feel free to get in touch with us via our Contact Us page.
DELIVERY – USA
All orders are sent express via DHL Express using a signature service. If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. If you have a question regarding your delivery or re-delivery, we'd suggest getting in touch with your local DHL office directly so that they can act quickly for you. If they're unable to assist you, feel free to get in touch with us.
DELIVERY – ALL OTHER INTERNATIONAL LOCATIONS
All orders will be shipped via Australia Post’s International shipping services. If delivery is attempted when no one is home, your parcel will be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please allow a few days for tracking information to become visible once you receive your shipping information.
Please note, we do not ship to selected countries. You will be notified at checkout before your order is processed.
INTERNATIONAL TAXES & DUTIES
Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility and you should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or giving them a call for more information.
CUSTOMS HOLDS
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf.
Please note, we do not issue refunds unless you placed your order using Afterpay (Australian customers only). We are also unable to facilitate exchange requests (size or style). You will be issued with a credit note when your return is processed and you'll be able to place another order online with us for another size or style.
If you change your mind for any reason on any full priced item you've purchased from us, we will issue you with a credit note for the value of the item(s) you are returning. Change of mind includes instances where a style didn't suit you, did not fit you how you wanted or expected it to, and any reason other than where our returns team assess an item as faulty.
Please shop carefully as we do not accept returns for the following:
If the item you are returning is not any of the above, your return will only be accepted if:
HOW TO RETURN AN ITEM
To return an item to us, head to the Contact Us link on our Contact page and select 'Return' as your reason for enquiry. This will ensure your request is expedited to our returns team. Please include your order number and the item you wish to return. Our returns team will then provide you with an RA# and returns form with details on how to return your item to us.
Our returns team require an RA# and returns form to accept returns. If parcels are received without an RA#, your return will not be processed.
PRE-PRINT YOUR SHIPPING LABEL - AUSTRALIA ONLY
If you'd like to print and pay for your return label online rather than going into a post office, you can use the link below. You can select whether you'd like your return sent via regular or express post. Australia Post charges a flat rate of AUD$12 for regular returns and $15 for express. To pre-pay for your return label, all you need to do is follow the prompts online, turn your shipping satchel inside out (or pick up a new one), attach your return label securely to the front of the parcel and drop it into a yellow (if express) or red (if standard) post box. Please note, if you select an express service and do not put your return into a yellow express post box, it will be sent via regular mail. If you don't have a printer at home, there's an option to pick up your label at your local post office. Don't forget to keep a copy of your tracking number just in case.
https://returns.auspost.com.au/tiger-mist
For more information on how to pre-pay and print your return label, see Australia's Post's information page here: https://auspost.com.au/sending/returns.
PROCESSING YOUR RETURN
We aim to process all return requests within 2 business days of delivery to our warehouse. Once processed, you will be issued with a credit note via email to the email address used to place the order, and your credit note will be valid for 12 months from the date of issue. If you placed your order using Afterpay, your Afterpay payment plan will be canceled. If you have paid anything, this amount will also be refunded. Please note, we are unable to reimburse any shipping costs for returns.
AFTERPAY RETURNS (AUSTRALIAN CUSTOMERS)
If you purchased using our buy now pay later service with Afterpay, you are welcome to return any full priced item within 14 days of delivery for a full refund of any amounts paid to date. All remaining debits will also be canceled. If you have any queries regarding your Afterpay payments or account, please don't hesitate to contact Afterpay on 1300 100 729 or at info@afterpay.com.au. Please note, Afterpay orders are subject to the same non-returnable conditions mentioned above.
FAULTY ITEMS
If you believe an item you've purchased from us is faulty, head to our Contact Us page and select 'return' from the drop-down subject menu and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.
IN-STORE RETURNS (EASTLAND, MELBOURNE)
If you purchased from our Eastland store, you will need to return your item to the store. Online returns cannot be returned or posted to our store.
EXTENDED RETURN PERIOD - CHRISTMAS
Any purchase made from 1 Dec to 22 Dec for the purpose of giving as a gift at Christmas are able to be returned up until 31 January the following year.
From pop culture icons to viral street style, our collections are inspired by all the TM girls around us and in our lives. Designed exclusively in-house by a talented team of designers, our Tiger Mist label delivers an entire wardrobe to every TM girl, regardless of where she lives in the world or what her personal style is. Laidback and relaxed one day to sleek and sexy the next, we know your style changes with your mood, so we make sure we've always got something for you.
Rewind to 2007 and we were a boutique retail store in Melbourne, Australia, founded by sisters Alana and Stevie Pallister. Fast forward to today, and we're a leading online global fashion destination with a cult social media following, major stockists worldwide, and zero plans to slow down. Follow Alana and Stevie's personal journeys on Instagram here @gypspallister and @steviepallister.
We want every girl who wears Tiger Mist to feel powerful, positive and confident in herself. We know there are many sides to a strong female and that's exactly why we're unpredictable, ever-changing and always ahead of the game. We're right now but we're forward-thinking, we're real life but we dream, and we're always on.
We're hiring!
We currently have an amazing opportunity available within our Product & Design Team!
Production/Wholesale Coordinator
Based in our Head Office in Melbourne, the main focus of your role is to ensure that our factories have all the relevant information they require to produce and deliver stock as required, for both retail and wholesale. This will include problem-solving and negotiating with suppliers. You will have strong relationship management skills, excellent communication skills and be comfortable working to tight deadlines. You will be liaising with our factories regularly and will work closely with the design and wholesale teams to ensure our product range is consistently of world class standard. You will also have a minimum of 2 years' experience working with apparel in a similar role, ideally across both production and wholesale.
We are looking for a fashion-savvy individual who is passionate about our Tiger Mist brand. If this sounds like you, we want to hear from you.
Please email your cover letter and CV to applications@tigermist.com.au and our lovely HR Manager will be in touch if you're suited to the role you've applied for. Please note, only successful applicants will be contacted.