Using Afterpay you can pay for your order over four fortnightly payments. You will be charged absolutely no interest. Your payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.
More time to pay Afterpay allows you to pay for your order fortnightly
No wait Your order will be shipped instantly, just like a normal order
Spend up to $500 You can use Afterpay for all orders up to $500
No catch Absolutely no interest
YOU SIMPLY NEED:
A debit card or credit card
To be over 18 years of age
To live in Australia
TO USE THIS SERVICE SIMPLY:
Add your items to your shopping bag, and checkout as normal. Valid for amounts up to $500 with a debit card or $800 with a credit card.
On the checkout page select Afterpay as your payment method.
Enter your details with Afterpay and you're done.
The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.
If you wish to return an item you are able to do so within 14 (domestic) or 30 (international) days of receiving you order. Upon receipt of your return, your Afterpay payment plan will be cancelled. Please note, refunds are only available for full priced products. Items purchased on sale or during a promotional period are unable to be returned.
If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.
Please note, minimum spend thresholds for free shipping to apply are product costs only. They exclude shipping costs and and any discounts applied. This means that the final total of your order without shipping costs and after discount codes have been applied must meet our minimum spend above to qualify for free shipping.
*Delivery times are estimates only and can vary depending on your location and distance from the CBD. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control.
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded.
*Shipping times are to be used as a guide only and will vary based on your location, distance from your local CBD, external factors and busy sale periods. We are not responsible for delays incurred by our credit card verification process, incorrectly provided addresses, external factors impacting our shipping couriers or any other circumstances beyond our control.
**Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order will convert back to AUD at checkout if you are using our currency converter, and will be processed in AUD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
We make every effort to ensure all orders received by 12pm AEST are shipped the same business day, except during busy sale periods when orders can take additional days to be processed before they are shipped. Orders placed on a weekend, a public holiday or after 12pm AEST will be processed the next business day.
Pre-orders will not be shipped until the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.
Please note, we are not able to cancel any orders for pre-order styles unless we have offered you a cancellation.
EDITING ORDERS & ADDRESSES
Please check your billing and shipping information very carefully before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are received. We do not amend addresses for security reasons once an order has been processed.
SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any Victorian (and Australian) public holidays when our dispatch centre is closed. Public holiday information can be found here.
SHIPPING TIMES - CHRISTMAS PERIOD
If you are located in a major Australian city (Melbourne, Sydney, Adelaide, Canberra, Brisbane), we recommend placing your order by December 19th to ensure it is received before Christmas to the best of our courier's ability. For shipping to WA, NT, TAS, non-metro and regional areas, and to the US, we recommend ordering by Sunday 17 December.
For all other international shipping, shipping times will vary based on your local postal service and we recommend placing your order as early as possible. Please note, these dates are NOT guarantees and are to be used as a guide only. Shipping estimates are based on dates provided to us by shipping couriers, however delivery timeframes can be impacted by volume and delivery location. We are not responsible for parcels that are not delivered before Christmas.
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf.
INTERNATIONAL TAXES & DUTIES
Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility and you should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or giving them a call for more information. Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will be issued with a credit note only when we receive your return. We will not refund your order. Your credit note will be for the value of the products purchased, less any shipping paid and is valid for 12 months.
DELIVERY – AUSTRALIA
All orders are sent express via StarTrack Express using an Authority To Leave (Without Signature) service. We strongly recommend providing a business address to guarantee the safe delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier will leave your parcel in a secure location on your property. Unfortunately, we cannot be held responsible for lost or stolen parcels.
If you have a question regarding your delivery or re-delivery, we'd suggest getting in touch with StarTrack directly so that they can act quickly for you. If they're unable to assist you, feel free to get in touch with us via our Contact Us page.
DELIVERY – USA
All orders are sent express via DHL Express using a signature service. If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend altering our signature on delivery service for this reason.
DELIVERY – ALL OTHER INTERNATIONAL LOCATIONS
All orders will be shipped via Australia Post’s International shipping services. This is a partially tracked service so you may not be able to track your order for the duration of the waiting period. Please allow the estimated delivery time to receive your order before contacting us. To track your parcel, please refer to the following website:https//track.aftership.com.
If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. Some couriers do not leave cards when they attempt delivery so we strongly recommend keeping an eye on your tracking via your local postal network's website (listed below) to track your delivery. To avoid any concern about delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. Please allow a several days for tracking information to become visible once you receive your shipping information.
Major national postal services that we work with include:
UK - Royal Mail Canada - Canada Post The Netherlands - PostNL International parcel tracking service Germany - Deutsche Post France - La Poste
Please note, we do not ship to selected countries. You will be notified at checkout before your order is processed.
Please note, we do not issue refunds unless you placed your order using Afterpay (Australian customers only). We are also unable to facilitate exchange requests. You will be issued with a credit note when your return is processed and you'll be able to place another order online with us for another size or style. We are unable to reimburse return postage costs.
In accordance with the Australian Consumer Law, we are not required to offer you a refund for returns due to sizing, fit or change of mind complaints. Your consumer guarantees do not apply if you get what you asked for but change your mind, find the same item somewhere else for a cheaper price or decide you no longer want or need what you have purchased. If you return an item to us for any reason other than a genuine manufacturing fault, we will issue you with a credit note for the value of the item(s) you are returning.
Please shop carefully as we do not accept returns for the following:
Sale items - this includes any item in any of our sale collections
Items purchased at 30% off or more
Swimwear - including tops
Hair accessories and hats
Jewellery - all types
If the item you are returning is not any of the above, your return will only be accepted if:
You have contacted us for a Returns Authorisation Number (RA) for your order and we have provided you with this, along with a returns form (see below for return instructions);
Your return is received by us within 14 days of delivery (Australian customers) or 30 days (international customers) with your returns form and RA# included in the parcel - proof of shipment within this timeframe is also fine;
The returned item is in its original sellable condition ie. it is unworn, unwashed, unmarked and has all tags attached; and
The item does not have any fake tan, makeup or deodorant marks on it, even if only tried on.
HOW TO RETURN AN ITEM
To return an item to us, head to the Contact Us link on our Contact page and select 'Return' as your reason for enquiry. This will ensure your request is expedited to our returns team. Please include your order number and the item you wish to return. Our returns team will then provide you with an RA# and returns form with details on how to return your item to us.
Our returns team require an RA# and returns form to accept returns. If parcels are received without an RA#, your return will not be processed.
AUSTRALIAN CUSTOMERS ONLY - BUY YOUR SHIPPING LABEL ONLINE
If you'd like to pay for your return label online and you live in Australia, you can use the link below. You can select whether you'd like your return sent via regular or express post. Australia Post will charge you a flat rate of AUD$12 for regular returns and $15 for express. To pre-pay for your return label, all you need to do is follow the prompts online, turn your shipping satchel inside out (or purchase a new one), attach your return label securely to the front of the parcel and drop it into a yellow (if express) or red (if standard) post box. Please note, if you select an express service and do not put your return into a yellow express post box, it will be sent via regular mail. If you don't have a printer at home, there's an option to pick up your label at your local post office. Don't forget to keep a copy of your tracking number just in case. We are unable to reimburse any payment made via the below link if you are located outside of Australia.
We aim to process all return requests within 5 business days of delivery to our warehouse. Once processed, you will be issued with a credit note via email to the email address used to place the order, and your credit note will be valid for 12 months from the date of issue. If you placed your order using Afterpay, your Afterpay payment plan will be cancelled. If you have paid anything, this amount will also be refunded. Please note, we are unable to reimburse any shipping costs for returns and any requests for exchanges will be denied.
AFTERPAY RETURNS (AUSTRALIAN CUSTOMERS)
If you purchased using our buy now pay later service with Afterpay, you are welcome to return any full priced item within 14 days of delivery for a full refund of any amounts paid to date. All remaining debits will also be canceled. If you have any queries regarding your Afterpay payments or account, please don't hesitate to contact Afterpay on 1300 100 729 or at firstname.lastname@example.org. Please note, Afterpay orders are subject to the same non-returnable conditions mentioned above.
If you believe an item you've purchased from us is faulty, head to our Contact Us page and select 'return' from the drop-down subject menu and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.
IN-STORE RETURNS (EASTLAND, MELBOURNE)
If you purchased from our Eastland store, you will need to return your item to the store. Online returns cannot be returned or posted to our store.
EXTENDED RETURN PERIOD - CHRISTMAS
Any purchase made from 1 Dec to 22 Dec for the purpose of giving as a gift at Christmas are able to be returned up until 31 January the following year.
From pop culture icons to viral street style, our collections are inspired by all the TM girls around us and in our lives. Designed exclusively in-house by a talented team of designers, our Tiger Mist label delivers an entire wardrobe to every TM girl, regardless of where she lives in the world or what her personal style is. Laidback and relaxed one day to sleek and sexy the next, we know your style changes with your mood, so we make sure we've always got something for you.
Where we come from.
Rewind to 2007 and we were a boutique retail store in Melbourne, Australia, founded by sisters Alana and Stevie Pallister. Fast forward to today, and we're a leading online global fashion destination with a cult social media following, major stockists worldwide, and zero plans to slow down. Follow Alana and Stevie's personal journeys on Instagram here @gypspallisterand @steviepallister.
What we're about.
We want every girl who wears Tiger Mist to feel powerful. Our aim is to empower women around the world to feel positive and confident when they have been styled by us.
We currently have an amazing opportunity available in our Production & Design Team!
Based in our Head Office in Melbourne, the main focus of your role is to ensure that our factories have all the relevant information they require to produce and deliver stock as required, for both retail and wholesale. This will include problem-solving and negotiating with suppliers. You will have strong relationship management skills, excellent communication skills and be comfortable working to tight deadlines. You will be liaising with our factories regularly and will work closely with the design and wholesale teams to ensure our product range is consistently of world class standard. You will also have a minimum of 2 years' experience working with apparel in a similar role, ideally across both production and wholesale.
We are looking for fashion-savvy individuals who are passionate about our Tiger Mist brand. If this sounds like you, we want to hear from you.
Please email your cover letter and CV to email@example.com and our HR Manager will be in touch if you're suited to the role you've applied for. Please note, only successful applicants will be contacted.