Using Afterpay you can pay for your order over four fortnightly payments. You will be charged absolutely no interest. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.
More time to pay Afterpay allows you to pay for your order fortnightly
No wait Your order will be shipped instantly, just like a normal order
Spend up to $500 You can use Afterpay for all orders up to $500
No catch Absolutely no interest
You simply need:
A debit card or credit card
To be over 18 years of age
To live in Australia
To use this service simply:
Add your items to your shopping bag, and checkout as normal. Valid for amounts up to $500 with a debit card or $800 with a credit card.
On the checkout page select Afterpay as your payment method.
Enter your details with Afterpay and you're done.
The payment arrangement is made with Afterpay and they will approve payments at time of order. For first time Afterpay customers the first payment will be made at the time of purchase, with payments over 6 weeks. Existing Afterpay customers first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.
If you wish to return an item you are able to do so within 14 (domestic) or 30 (international) days of receiving you order. Upon receipt of your return, your Afterpay payment plan will be cancelled. Please note, refunds are only available for full priced products. Items purchased on sale or during a promotional period are unable to be returned.
If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later.
*Delivery times are estimates only and can vary depending on your location and distance from the CBD. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control.
We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded.
*Shipping times are to be used as a guide only and will vary based on your location, distance from the CBD and busy sale periods. We are not responsible for delays incurred by our credit card verification process, incorrectly provided addresses, external factors impacting our shipping couriers or any other circumstances beyond our control.
**Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order will be processed in AUD and the conversion rate will be decided by your bank. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.
SHIPPING TIMES - PRE-CHRISTMAS
If you are located in a major Australian city (Melbourne, Sydney, Adelaide, Canberra, Brisbane), we recommend placing your order by December 19th 2017 to ensure it is received before Christmas to the best of our courier's ability. For shipping to WA, NT, TAS, non-metro/regional areas, and international shipping to the US we recommend ordering by Sunday 17 December.
For all other international shipping, shipping times will vary based on your local postal service and we recommend placing your order as early as possible. Please note, these dates are NOT guarantees and are to be used as a guide only. Shipping estimates are based on dates provided to us by shipping couriers, however delivery timeframes can be impacted by volume and delivery location. We are not responsible for parcels that are not delivered before Christmas.
SHIPPING TIMES - REGULAR
We make every effort to ensure all orders received are shipped the following business day, except during busy sale periods when orders can additional days to be processed before they are shipped. Orders placed on a weekend or a public holiday will be processed the next business day.
CHANGES TO ORDERS/CANCELLING PRE-ORDERS
Please carefully check your billing and shipping information before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are shipped. We are also not able to cancel any orders for pre-order styles as these orders are sent to our suppliers immediately after your order is placed.
SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS
Due to the huge response we receive during sale and promotional periods, there are times where we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during these sale times, as well as any public holidays when our dispatch centre is closed. You will be notified of a public holiday via the notification bar on our website (this is highlighted in pink across the top of the website).
DELIVERY – AUSTRALIA
All orders are sent express via StarTrack Express using an Authority To Leave (Without Signature) service. We strongly recommend providing a business address to guarantee the safe delivery of your order. If you do not provide a business address and delivery is attempted while no one is home, the courier will leave your parcel in a secure location on your property. Unfortunately, we cannot be held responsible for lost or stolen parcels.
If you have a question regarding your delivery or re-delivery, we'd suggest getting in touch with StarTrack directly so that they can act quickly for you. If they're unable to assist you, feel free to get in touch with us via our Contact Us page.
DELIVERY – USA
All orders are sent express via DHL Express using a signature service. If delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. If you have a question regarding your delivery or re-delivery, we'd suggest getting in touch with your local DHL office directly so that they can act quickly for you. If they're unable to assist you, feel free to get in touch with us.
DELIVERY – ALL OTHER INTERNATIONAL LOCATIONS
All orders will be shipped via Australia Post’s International shipping services. If delivery is attempted when no one is home, your parcel will be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please allow a few days for tracking information to become visible once you receive your shipping information.
Please note, we do not ship to selected countries. You will be notified at checkout before your order is processed.
INTERNATIONAL TAXES & DUTIES
Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility and you should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we recommend checking your local customs website or giving them a call for more information.
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf.
Please note, we do not issue refunds unless you placed your order using Afterpay (Australian customers only).
If you change your mind for any reason on any full priced item you've purchased from us, we will issue you with a credit note for the value of the item(s) you are returning. Change of mind includes instances where a style didn't suit you, did not fit you how you wanted or expected it to, and any reason other than where our returns team assess an item as faulty.
Please shop carefully as we do not accept returns for the following:
Items purchased during a sitewide sale of 30% off or more
If the item you are returning is not any of the above, your return will only be accepted if:
You have contacted us for a Returns Authorisation Number (RA) for your order and we have provided you with this, along with a returns form (see below for return instructions);
Your return is received by us within 14 days of delivery (Australian customers) or 30 days (international customers) with your returns form and RA# included in the parcel - proof of shipment within this timeframe is also fine;
The returned item is in its original sellable condition ie. it is unworn, unwashed, unmarked and has all tags attached; and
The item does not have any fake tan, makeup or deodorant marks on it, even if only tried on.
HOW TO RETURN AN ITEM
To return an item to us, head to the Contact Us link on our Contact page and select 'Return' as your reason for enquiry. This will ensure your request is expedited to our returns team. Please include your order number and the item you wish to return. Our returns team will then provide you with an RA# and returns form with details on how to return your item to us.
Our returns team require an RA# and returns form to accept returns. If parcels are received without an RA#, your return will not be processed.
PRE-PRINT YOUR SHIPPING LABEL - AUSTRALIA ONLY
If you'd like to print and pay for your return label online rather than going into a post office, you can use the link below. Australia Post charges a flat rate of AUD$12 and all returns will be shipped back to us via regular mail. If you choose this method, all you need to do is follow the prompts online, turn your shipping satchel inside out (or pick up a new one), attach your return label securely to the front of the parcel and drop into a red regular post box. If you don't have a printer at home, there's an option to pick up your label at your local post office. Don't forget to keep a copy of your tracking number just in case!
We aim to process all return requests within 2 business days of delivery to our warehouse. Once processed, you will be issued with a credit note via email to the email address used to place the order, and your credit note will be valid for 12 months from the date of issue. If you placed your order using Afterpay, you will not be issued with a credit note and your Afterpay payment plan will be canceled instead. If you have paid anything, this amount will also be refunded. Please note, we are unable to reimburse any shipping costs for regular returns.
AFTERPAY RETURNS (AUSTRALIAN CUSTOMERS)
If you purchased using our buy now pay later service with Afterpay, you are welcome to return any full priced item within 14 days of delivery for a full refund of any amounts paid to date. All remaining debits will be canceled. If you have any queries regarding your Afterpay payments or account, please don't hesitate to contact Afterpay on 1300 100 729 or at firstname.lastname@example.org. Please note, sale items or items purchased during a promotional period are unable to be returned.
If you believe an item you've purchased from us is faulty, head to our Contact Us page and select 'return' from the drop-down subject menu and let us know as many details as you can about the fault. We will then request images of the fault before providing you with an outcome.
IN-STORE RETURNS (EASTLAND, MELBOURNE)
If you purchased from our Eastland store, you will need to return your item to the store. Online returns cannot be returned or posted to our store.
EXTENDED RETURN PERIOD - CHRISTMAS
Any purchase made from 1 Dec to 22 Dec for the purpose of giving as a gift at Christmas are able to be returned up until 31 January 2018.
From pop culture icons to viral street style, our collections are inspired by all the TM girls around us and in our lives. Designed exclusively in-house by a talented team of designers, our Tiger Mist label delivers an entire wardrobe to every TM girl, regardless of where she lives in the world or what her personal style is. Laidback and relaxed one day to sleek and sexy the next, we know your style changes with your mood, so we make sure we've always got something for you.
Where we come from.
Rewind to 2007 and we were a boutique retail store in Melbourne, Australia, founded by sisters Alana and Stevie Pallister. Fast forward to today, and we're a leading online global fashion destination with a cult social media following, major stockists worldwide, and zero plans to slow down. Follow Alana and Stevie's personal journeys on Instagram here @gypspallisterand @steviepallister.
What we're about.
We want every girl who wears Tiger Mist to feel powerful, positive and confident in herself. We know there are many sides to a strong female and that's exactly why we're unpredictable, ever-changing and always ahead of the game. We're right now but we're forward-thinking, we're real life but we dream, and we're always on.